Last order dates for Christmas delivery can be viewed here.

FAQs

Sizing

As items vary, we always include a size guide for each product as well as a how to measure guide. Just check the listing. If you need any further help or advice feel free to get in touch and we'll advise you as best we can.

 

Printing method

All of our garments are printed using Direct to Garment (DTG) technology. This is done using water based eco-friendly inks that are vegan friendly and not tested on animals. You may find that when you receive your items they have a slight vinegar like smell to them; this is normal and because of the printing method (don't worry, it soon fades!).

 

Processing time

As items are made to order, our processing time is approximately 5-7 working days. We try our absolute best to get your orders shipped within this time frame, however from time to time delays may occur. If this is the case we will keep you updated.

 

Delivery

Delivery time frames will vary depending on your location.

UK: 1-3 working days

Europe: 5-7 working days

USA: 5-7 working days

Rest Of The World: 7-10 working days

 

Returns and exchanges

As all of our items are made to order using a third party company we are unfortunately unable to accept returns or exchanges unless there is a fault. We highly recommend you use our size guide to make sure you order the correct size. If you receive your item and believe it is incorrect or faulty please contact us as soon as possible so we can help correct it.

 

I haven't received my order yet

We're so sorry your order hasn't arrived yet. Although rare, there are times when parcels go missing in the post. Replacement orders cannot be issued until 10 working days after dispatch for the UK and 28 working days for EU and International. This is because we cannot claim from Royal Mail until this time. We must be notified within 30 days of any orders that have not arrived. After this time we are unable to replace orders.

 

Care instructions

To care for your Dreamers apparel, machine wash warm inside out (we recommend a 30 degrees wash) with like colours, tumble dry low, iron on reverse avoiding the print (medium heat for tees and tanks, low heat for sweatshirts). Do not dry clean.